Shipping and Return Policies

Last updated July 28, 2020

SHIPPING POLICY

After you enter the shipping information at checkout, the shipping charge is calculated and displayed. If express shipping options are available for your delivery address, those options will be displayed and can be selected instead of the default standard shipping.

Orders are normally processed for shipping within three (3) business days. Orders are shipped on business days only. Business days are Monday to Friday, excluding observed US holidays.

You will receive an email confirmation when we receive your order and when your order ships. The shipping confirmation will include a tracking number for your order. Please watch for emails from customercare@nufargo.com.

We will contact you by email and/or by phone if there is an unexpected delay or problem with processing or shipping your order. If you have any questions regarding your order, please contact us by email at customercare@nufargo.com or by calling (800) 557-9088.

Domestic US shipping options and pricing

We are experiencing longer domestic shipping times due to COVID-19. The options, rates, and normal time frames for domestic US shipping are as follows:

International shipping options and pricing

Because of unpredictable international shipping times due to COVID-19, we do not ship internationally at this time. We may offer international shipping sometime in the future. 

RETURN POLICY

At NuFargo Global, we take customer satisfaction very seriously. If you are not completely satisfied with your purchase, you can return one or more items from your order for a refund within 30 days of purchase. Our return policy is described in more detail below.

What are the requirements for returns?

We accept returns that meet the following conditions:

 - The return request is initiated within thirty (30) days of purchase.

 - The return package includes a Return Merchandise Authorization (RMA) number issued by us.

 - The return package is postmarked within fourteen (14) days of the RMA issue date.

What is the process for making a return?

To initiate a return, please send an email to customercare@nufargoglobal.com within thirty (30) days of the purchase date. In your email, include the order number, the item(s) you wish to return, and the reason for the return. We will email you, generally within five (5) business days, a Return Merchandise Authorization (RMA) number and mailing instructions for your return.

To mail the return item(s) to us, place the item(s) securely in the original packaging together with the RMA number. Mail the package to the address provided in our instructions, preferably using a trackable method. The customer is responsible for the return shipping charge. The return package should be postmarked no later than fourteen (14) days after the RMA number is issued. If you cannot mail the return item(s) within this time period, please contact us for further assistance.

When will you receive a refund for a return?

Please allow seven (7) business days from the receipt of your return package for the processing of your refund. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.

How much of the purchase price will be refunded?

We will refund the full sale price of the returned item(s), including the sales tax, but excluding shipping. This amount will be credited to the credit card or PayPal account that was used to pay for the returned item(s). The shipping fee, and any customs charges or other taxes and fees paid to governments outside the United States, are not refundable.

How can you contact us for questions regarding returns?

If you have any questions concerning our return policy or about a specific return, please email us at customercare@nufargoglobal.com or call us at (800) 557-9088.